Welcome To Moorebank Family Medical Practice
Patient Information at Moorebank Family Medical Practice
Your Comprehensive Guide to Healthcare Services and Support
Welcome New and Existing Patients
Welcome to Moorebank Family Medical Practice! We are dedicated to providing quality healthcare services and support to all our patients.
Whether you are a new or existing patient, our practice offers a wide range of medical services tailored to meet your unique needs. From general consultations to specialised care, we ensure that you receive the best possible treatment in a compassionate and professional environment.
Our team of experienced doctors and healthcare professionals is here to guide you through every step of your healthcare journey. We focus on optimum health, wellbeing, and disease prevention, ensuring you feel supported and cared for at all times.
To make an appointment or learn more about our services, visit our online booking system or contact our reception staff. We look forward to welcoming you to Moorebank Family Medical Practice and helping you achieve your health goals.
General Enquiries
New Patient Forms
New Patient Forms can be printed and brought along to your initial appointment. Kindly inform reception when you arrive for your appointment so they can enter your details on our database. Click here to download the New Patient Form.
Practice Hours
Monday-Friday 8.30am-6pm
Saturday 8.30am-2pm
Sunday Closed
PUBLIC HOLIDAY Closed
After Hours Services
For Emergency After-Hours please attend the Emergency Department of either:
– Liverpool Hospital
– Bankstown Hospital
– Fairfield Hospital
– Campbelltown Hospital
For Non-urgent Medical attention when our clinic is closed call
13 74 25 (13SICK). Alternatively, the after-hours GP Helpline can give you reassurance and practical medical advice when the surgery has closed call 1800 022 222.
Home Visits
Our Practice provides home visits for our non-ambulant patients, patients who cannot access primary healthcare due to physical disability. Patients with emergency need for care should contact the ambulance service for assistance.
Making Appointments
Every effort is made to accommodate you with your preferred GP at your preferred time. Emergencies are given priority at all times. Longer consultations are available upon request. Patients with complex healthcare needs may require longer consultations (discretion of the GP). Consultations are strictly by appointment; however emergencies will be seen promptly. Home visits may be provided for existing non-ambulant patients. This has to be discussed with the treating doctor.
Patient can also book appointments online with our doctors via HotDoc.
Contacting your GP
Generally your GP will be unable to speak with your while they are in consultations with other patients. Our reception staff will always pass your message on to your doctor, but it may take them up to several days to return your call or act on your request. If you believe your need is more urgent please let our reception staff know alternatively book an appointment with the GP.
We provide TIS as a translating and interpreting service for patients with English as a second language and AUSLAN for hearing impaired.
Fees & Payment
The practice bulk bills all patients who holds a current Medicare card. Copies of our practice fee schedule are available at the reception counter. Payments are accepted by cash, EFTPOS or credit card.
Recall & Reminder System
As a valued patient you will be automatically enrolled in the Recall System, to ensure you receive relevant health information and pertinent reminders relating to your health such as vaccine updates or screening services. All patients with abnormal results receive a phone call from our surgery. If we are unable to make a contact with you, a letter is sent at your postal address to inform you to see your doctor to discuss the results. Please notify us if you would prefer not to receive information or be on our recall system.
Management of Personal Health Information
The privacy of your health information is important to us. All staff, including administrative staff, respect your privacy and keep your health information confidential at all times. Your medical record is a confidential document and as such it is the policy of this practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorized members of staff. A copy of our Practice Privacy Policy is available at reception on request and outlines how your information may be collected, used and disclosed.
Repeat Prescriptions, Referral letters & Forms
In the interests of your ongoing healthcare, our doctors will not issue repeat prescriptions or complete referral letters and forms without a consultations.
Feedback and Complaints
We love hearing from you, if you have had a positive experience you would like to share with us or if you have a concern you would like us to know. Your feedback is very important in helping us identify what we do well and what we can do to make your healthcare experience better. If you would like to provide feedback you can either:
Speak with GP or Nurse
Speak with Reception staff
Speak with our Practice Manager
Write us a letter or send us an email
If you wish to take the matter further and feel that you need to discuss the matter outside of the surgery you can contact:
Health Care Complaints Commission at:
Locked Bag 18, Strawberry Hills NSW 2012
Phone: 1800 077 308 (NSW Toll free) or (02) 9219 7444
Email: hccc@hccc.nsw.gov.au Website: www.hccc.nsw.gov.au
Trusted Excellence
What Sets Us Apart
We offer extensive Medical services including:
Womens’ & Mens’ health
Childhood Immunisation & Baby checks
Travel Health advise and vaccinations
Heart check: ECG
Lung Test: Spirometry
Emergency Medicine
Skin cancer checks
Minor procedures and skin excisions
Family Planning advice and antenatal shared care
Implanon insertion & removal
Mental health care
Chronis Disease Management
Pre-employment Medical
Urine Drug Test
Workers Compensation & Motor Vehicle Accident Claims
Minor surgeries- sutures, removal of moles
The practice also has well-equipped treatment/ procedure room.
We have:
Greater flexibility with your consulting needs and a well-equipped treatment/procedure room.
Free Wi-Fi, enabling you to have free access to a wireless internet connection while you wait.
Ample parking available right in front of the building with wheel chair accessible ramp.
Disabled toilet facilities within the practice.
Clinical Team
We believe in providing quality healthcare so that you feel cared for and cared about. We believe that health care is not just about helping you when you are sick, but also about keeping you healthy for as long as possible. It is about working together as a team, about treating you with respect and most importantly, it’s about making a difference to your health.
Dr Danish Khan
Dr Tuan Bui
Dr Long Truong
Dr Lauren Cross
Dr Mazhar Hamidi
Dr Laurie Thompson
Ms Ferdous Riazati (Nurse Practitioner)
Ms Zoe Tran (Registered Nurse)
Ms Lily Nguyen (Registered Nurse)
Ms Ann Maree (Registered Nurse)
Allied Health & Specialists
Our practice has a growing team of Allied Health & Specialists listed below:
Clinical Psychologist
Dietitian
Podiatrist
Physiotherapist & Exercise Physiologist
Geriatrician
Nurse Practitioner
Cardiologist
RESEARCH
Research Participation
Moorebank Family Medical Practice participates in medical research to advance healthcare and improve patient care. Patients may be invited to take part in research studies, and we want to assure you that your participation is completely voluntary.
Information about the research we participate in will be available in our Practice Information Video in the waiting area. Consent for the use and transfer of health information for research purposes is obtained via the patient registration form or other specific research documentation which will be provided by our Practice Staff and is recorded securely in your health record. Consent is retained for the required period in accordance with legal and ethical guidelines.
Please note that declining to participate in research will not affect your care in any way. Your health and well-being remain our top priority.
If you have any questions or would like more information about our research activities, please do not hesitate to contact us.
CCTV
safety and security
Notification of use of CCTV to patients and staff within premises
For your safety and security, please be aware that our medical practice is monitored by CCTV cameras.
These cameras are in place to ensure a safe environment for all patients and staff.
We take privacy seriously, and footage is only used for security purposes in accordance with privacy regulations.
If you have any questions or concerns, please don’t hesitate to ask our staff.
What GP Registrars and Medical Students say about us
Moorebank Family Medical Practice often facilitates medical students from UNSW, WSU and Sydney University for their GP Placement.
Our Patient Reviews
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