Welcome to Moorebank Family Medical Practice

Feedback & Suggestions

Your Voice Helps Us Provide Better Care

A nurse checking a patient's blood pressure

Collecting feedback 

Moorebank Family Medical Practice seeks feedback on an ongoing basis from patient’s, their family, carers, and others within the community to assist in identifying ways to improve the practice’s processes and patient experience.

We collect feedback based on six themes:

Access and availability
Provision of information
Privacy and confidentiality
Continuity of care
Communication and interpersonal skills of the clinical and administrative team

Feedback management 

Feedback received is included in and managed as part of our practice quality improvement process.

Responding to feedback

Quality improvement changes initiated from feedback received from patients, their family and carers are communicated to them and others to demonstrate the value of their feedback.

We use our website, and posters throughout the clinic, to communicate quality improvement activities that have resulted from patient feedback, these are discussed with all staff during meetings.

Person jotting down feedback ideas in a notepad

What GP Registrars and Medical Students say about us

Moorebank Family Medical Practice often facilitates medical students from UNSW, WSU and Sydney University for their GP Placement.

GP registrar holding a stethoscope during training.

Our Patient Reviews

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